ShiftBid is the smart way to manage your schedule assignment process. Designed by workforce management experts, our product has the power to change the schedule assignment process from a chore into an employee satisfaction plus.
ShiftBid makes your employees active participants in the schedule assignment process by giving them all the information necessary to indicate their preferred schedules.
Because the application is fully Web based all employees can view all available schedules, see how many other employees are bidding for what shifts and build realistic expectations about what results to expect.
The workforce manager sets the business rules – then ShiftBid applies them consistently so that all employees get treated fairly. Audit reports provide backup to support why each employee was assigned what schedule – and prove that each staff member got their best possible choice.
ShiftBid can run a variety of different scheduling scenarios:
- From scratch, where each employee must bid for a new schedule with no guarantee of keeping the previous shift.
- Replacement bid, where a limited number of new schedules are offered – to replace attrition for example – and where each employee can bid for open schedules as they become available during the bid.
- A bid where underperforming agents lose their assigned schedule allowing better performers to be rewarded with better shifts. Assignments can be made by seniority date or performance ranking.
By letting agents manage their own preferences, ShiftBid reduces the administrative effort to virtually nothing – and the cycle time for the bid process to a fraction of the time it takes today.
The benefits?
- Less administration
- Schedules that are based on your most recent traffic patterns, not out of date as soon as your new schedules are implemented
- Better informed, empowered employees
What's not to like?
