Scheduling Software, Scheduling Intelligence

Scintella Solutions offers a different take on issues that Contact Centers are confronted with on a regular basis - how to do shift bids, and how to manage agent seating. There is a glaring difference between the efficiency with which established Call Center employee scheduling software creates optimal schedules on the one hand, and the largely manual processes that are generally in place to connect these schedules with the workforce and the physical work environment. We have combined our understanding of Call Center processes with our application design skills to develop two smart and innovative solutions.

Call Center Scheduling and Shift Assignment -

ShiftMatch offers a unique perspective on matching employee and business needs. ShiftMatch is an online shift assignment solution that allows call center agents to keep their scheduling preferences up to date and automates the assignment of available schedules. ShiftMatch greatly reduces the workload for the workforce management group and ensures that shift bids are executed fairly and transparently.

Desk Sharing for Call Centers -

SeatMatch is a fully automated online call center desk sharing solution. This application is the perfect complement to the shift bid process. SeatMatch lets you build your own floor plans and calculates seating requirements, by day, for any given combination of schedules, which can be transferred from your Workforce Management solution in seconds. It calculates best possible supervisor coverage for each agent and finds optimal seating, combining proximity for the team members and best possible desk sharing.