Scheduling Software, Scheduling Intelligence
Scintella Solutions provides web-based software that aids in the optimization of labor resources in environments with variable staffing requirements. We have used our call center scheduling expertise to build employee scheduling software for restaurants, retail, call centers, and non-profit organizations. Scheduling employees in these environments is a tedious and inefficient process. Our scheduling solutions deliver superior results with greatly improved turnaround times, a significant return on investment, higher employee satisfaction, and increased employee retention.
With
ShiftMatch, efficient, easy-to-use,
online employee scheduling software is a reality. We have built our expertise scheduling call center resources into our ShiftMatch product, and adapted it to scheduling for restaurants, retail stores, and grocery stores. Their scheduling needs are not so different from call centers – provide prompt service by matching customer traffic patterns with staff availability. ShiftMatch uses sophisticated algorithms to generate highly efficient employee schedules while considering custom business rules, staff requirements, and employee needs.
We do recognize that in call center operations, because of the typical size of the workforce, the employee scheduling process involves additional tasks. Next to pay, the quality of an employee's schedule is possibly the most important benefit – so making sure that the
employee shift assignment process is perceived as fair is an essential part of the workforce manager. Our
ShiftBid product manages the staff shift assignment process and represents best practice in the call center industry – it empowers employees, speeds up the process and turns a problem into an opportunity.
Desk Sharing for Call Centers
Another dimension of our expertise in addressing scheduling issues is the soon-to-be-released SeatMatch solution. This product is targeted at call centers, making the most efficient use of workstations. SeatMatch can process schedule information from a variety of Workforce Management applications, and optimize desksharing – while reducing the effort of accomplishing this difficult task to mere minutes.
